Privacy Policy

Effective Date: August 6, 2025
Africare 

Africare ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, share, and protect your information in compliance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

By using our website or services, you agree to the terms in this Privacy Policy.

HIPPA Compliance

Africare is fully compliant with HIPAA. We protect your Protected Health Information (PHI) in accordance with federal privacy and security regulations. All staff and partners are trained in HIPAA compliance and required to keep your information confidential.

Information We Collect

We may collect the following types of information when you visit our website, request services, or apply for employment:

• Name, phone number, email address, and zip code

• Health and mobility information for care planning

• Information about the services you're interested in

• Employment or caregiver application information

• Technical data (like IP address and device type) when you visit our site

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How We Use Your Information

We use your information to:

• Provide and manage non-medical home care services

• Communicate with you about care plans, consultations, or scheduling

• Evaluate caregiver or staff applications

• Improve our website and services

• Comply with legal, billing, and documentation requirements

We only use your health information to provide care or as required by law.

 

How We Protect Your Information

We use physical, electronic, and administrative safeguards to protect your information, including:

• HIPAA-compliant systems

• Secure data storage

• Encrypted communications

• Staff confidentiality agreements and training

 

Sharing of Information

We do not sell or rent your information. We may share your information only:

• With your permission

• With caregivers or professionals involved in your care

• As required by law or legal process

• With service providers under strict confidentiality agreements

Your Rights

You have the right to:

• Request access to your personal or health information

• Request corrections or updates

• Ask how your information has been shared

• Limit how your information is used or shared

• File a complaint if you believe your privacy rights have been violated

To exercise your rights, contact us using the information below.

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Data Retention

We keep your information only as long as required by law or as necessary to provide services and support your care.

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Children's Privacy

Our website and services are intended for adults. We do not knowingly collect information from children under 13 without consent from a parent or legal guardian.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

 

Policy Updates

We may update this Privacy Policy as needed to comply with laws or improve practices. We will update the “Effective Date” at the top when changes are made.

Contact Us

For questions about this Privacy Policy or your information:

Africare Home Health
Phone: (330)238-3006
Office Hours: Monday–Friday, 9:00 AM – 4:00 PM